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  • 1. What type of products does the shop offer?
    At Ask Elizabeth, we offer a wide range of natural, organic, and vegan products specifically curated for holistic health and wellbeing. Our products are personally selected by Elizabeth to ensure quality and benefit.
  • 2. How does shipping work?
    We are proud to offer shipping services across Australia. Orders are carefully packed in recycled packaging to reduce our environmental impact. Once your order is placed, it will be processed and shipped promptly to reach you in a timely manner.
  • 3. What is the return policy?
    Change of mind returns As this is a start-up / small business, we will not be offering change of mind returns. Once you have purchased a product, you will not be able to return it (opened or otherwise). Please ensure you select the correct product before you purchase.
  • 4. Do you offer counselling services?
    Yes, I am qualified and can offer telehealth services if you would like some support.
  • 5. Which products do you not recommend during pregnancy and breastfeeding?
    The below products we recommend not to take: Collagen Cleanse Brain Elixir You should always consult with a healthcare professional before taking any new supplements during this time, for any medical advice.High-dose supplements can be unsafe, and only certain supplements like folic acid and iodine are typically needed, with others only advised by a health professional.
  • Do you have your own products?
    Hot Chocolate A rich, organic blend of 50% cacao and coconut sugar, crafted in small batches to ensure freshness. This dairy-free, gluten-free, and preservative-free hot chocolate is designed to uplift your mood and satisfy your sweet cravings. Simply mix with your choice of hot milk or plant-based alternative for a comforting beverage. Organic PURIFY Fibre An Australian-made, organic fibre blend combining chia seeds, psyllium husk, slippery elm, and flaxseed. This vegan, gluten-free, and preservative-free supplement supports digestive health, liver detoxification, and hormone balance. Take one teaspoon daily with water, juice, or in smoothies to promote overall wellness.
  • Can I take collagen while pregnant or breastfeeding?
    Kissed Earth's Bovein Based Collagen Products like Brilliance are generally considered safe for pregnant and breastfeeding women, supporting skin, hair, nails, joints, and bones. However, it is always recommended to consult a healthcare provider before starting any new supplement.
  • Where can I add collagen?
    Kissed Earth unflavored collagen can be added to almost anything, including coffee, porridge, smoothies, baked goods, and salad dressings.
  • Is collagen destroyed by heat?
    No, Kissed Earth's collagen products are heat-stable; the goodness is retained even in hot drinks and cooking.
  • FAQ
    Ingredients & Health Allergens: Chocolates are gluten-free but produced in an environment that uses nuts, peanuts, sesame, soy, wheat, and dairy, so they may contain traces of these allergens. Vegan: Yes, Loco Love chocolates are vegan. Tonic Herbs: The brand uses a mix of organic cacao, tonic herbs, probiotics, superfoods, and healing spices. Sweeteners: Chocolates are sweetened with ingredients other than Erythritol. Pregnancy & Breastfeeding: Consult a healthcare provider, though there is no evidence the products are unsafe. Storage & Shelf Life Storage: Store chocolates in a cool, dark, airtight container to protect them from moisture and odors. Hot Weather: In hot weather, place chocolates in the fridge to cool. Melting: Melted chocolate can look chalky but is still safe to eat, though the texture might change. Shelf Life: Shelf life varies by product, from 2 months for the Lovers Box to 12 months for Mylk and Dark Drops. Ethics & Sustainability Cacao Sourcing: Cacao is sourced from small farms in Peru, Ecuador, and Guatemala, and is labeled as raw, organic, and fair-trade.
  • Product & Ingredient Information
    Are your products natural? Yes, Ere Perez products are made with natural, botanical ingredients and are formulated to be free from synthetic fragrance, dyes, sulfates, parabens, phthalates, and PEGs. Are your products vegan? All Ere Perez products are vegan except for the Almond Mascara, which contains beeswax. Are your products cruelty-free? Yes, Ere Perez products are PETA-certified cruelty-free and are not tested on animals. Are your products gluten-free? Most of the range is gluten-free, but the Oat Milk Foundation cannot be guaranteed 100% free of gluten due to the potential for cross-contamination during processing. Are your products non-GMO? Yes, none of the ingredients are sourced from GMOs, and the brand is committed to using non-GMO ingredients. Can I use your products during pregnancy? Yes, Ere Perez products are formulated with safe ingredients suitable for use during pregnancy and breastfeeding, avoiding harsh chemicals and retinoids.
  • Brand Ethos & Sustainability
    What is Ere Perez's brand ethos? The brand is dedicated to "beyond clean" beauty, combining powerful botanical ingredients with sustainable solutions, high-quality performance, and toxin-free formulations for both makeup and skincare. Are your products environmentally friendly? Yes, Ere Perez uses recycled packaging, including infinitely recyclable glass and aluminum, refillable options, and Post-Consumer Recycled materials to minimize environmental impact. Where are your products made? Ere Perez's makeup and skincare are made in various locations, including Mexico, France, Australia, and Italy.
  • What is Matcha Maiden?
    Matcha Maiden offers 100% pure, organic Japanese matcha green tea powder sourced from Kyoto.
  • How do I prepare Matcha Maiden?
    You can enjoy it as a green tea, added to smoothies, raw treats, or as a latte.
  • What are the benefits of Matcha Maiden?
    Energy & Focus: It contains caffeine for energy and L-theanine for calm focus, providing a sense of alertness without the jitters and crash often associated with coffee. Antioxidants: Matcha is rich in antioxidants (including EGCg), which may support immunity, have anti-aging effects, and contribute to overall well-being. Purity: Matcha Maiden uses only pure, organic matcha, which means it's free from pesticides, toxins, and other harmful additives.
  • Is Matcha Maiden good for you?
    Yes, it's a high-quality, pure form of green tea that can be a healthy addition to your diet, promoting energy, focus, and antioxidant benefits.
  • Will Matcha Maiden make me gain weight?
    No, high-quality, pure matcha like Matcha Maiden will not cause weight gain. Some matcha products might have added sugars or fillers, but Matcha Maiden's is 100% pure green tea.
  • Why use organic matcha?
    Matcha Maiden sources certified organic matcha from Uji, Kyoto, to ensure the product is free from pesticides, toxins, and chemicals.
  • What is “Discover the Wild Olive” Medicinal Olive Oil?
    It’s a rare wild-grown olive oil, naturally high in polyphenols (powerful antioxidants), making it a true superfood distinct from standard cultivated olive oils. What are the health benefits? Rich in antioxidants – high polyphenol content Anti-inflammatory – supports heart and immune health General wellness – linked to improved digestion, brain, skin, and cardiovascular function How do I use it? Internal: Take 1 tablespoon (20ml) daily as part of your morning routine. Topical: Apply to skin and nails for nourishment and a natural glow. What makes it different? Harvested from ancient, wild olive trees in Greece Naturally higher polyphenol levels than regular olive oils Preserves a traditional, heritage practice of using wild olives for health What does it taste like? It has a bold, earthy, slightly smoky flavour, shaped by the harsh natural growing conditions.
  • Menstrual Regulation
    Menstrual Regulation is a health concern that refers to the process of maintaining a regular and healthy menstrual cycle. It is essential for women's overall well-being as irregularities in the menstrual cycle can lead to various health issues such as hormonal imbalances, mood swings and fertility problems. Menstrual Regulation is important for controlling excessive bleeding, managing menstrual cramps, and ensuring the overall reproductive health of an individual. What causes irregular menstrual cycles? Irregular cycles can be linked to hormonal imbalances, stress, diet, or underlying health conditions. It’s best to consult a healthcare provider to identify the cause. How can I support menstrual health naturally? A balanced diet, regular exercise, quality sleep, and stress management can all support menstrual health. Herbal supplements may also help promote hormonal balance. Are herbal supplements safe for menstrual health? Most are safe, but it’s always best to consult a healthcare provider before starting. Some people may experience mild side effects such as digestive upset or allergic reactions. Product Recommendations: DIVINE WOMAN Aims to alleviate Menstrual Regulation concerns. This unique blend of mushrooms and herbs is designed to nourish and support the reproductive system, assist with fluid balance, fight fatigue, and protect the body from daily stressors. The natural ingredients in this product work together to provide a holistic approach to improving hormonal balance and overall menstrual health. Key ingredients in this product include Poria, Reishi, and other botanicals. Poria is a natural fungus that has been used in traditional Chinese medicine for centuries to support the kidneys, spleen, and heart. Reishi is a medicinal mushroom known for its immune-boosting properties and ability to reduce inflammation in the body. The botanicals included in this blend provide additional support for hormonal imbalance and overall well-being. PURIFY Purify is a clean, fibre-rich blend designed to support gut health, liver detoxification and hormone balance. Made with chia seeds, flaxseed, slippery elm and psyllium husk, it provides fibre, omega-3s and prebiotics to keep digestion regular and nourish good gut bacteria. Benefits: Supports healthy digestion & detoxification Helps balance hormones Promotes good gut bacteria 100% Organic, Vegan, Paleo, Gluten & Dairy Free, No Preservatives How do I use it? Take 1 teaspoon daily in water, juice or smoothies.
  • Mood Swings
    What causes mood swings? Mood swings can be triggered by hormonal changes, chronic stress, poor sleep, nutrient deficiencies (like B vitamins and omega-3s), or lifestyle factors such as inactivity and excess screen time. Imbalances in brain chemicals like serotonin and dopamine can also affect emotional stability. How can I support mood balance naturally? Prioritise a balanced diet, regular exercise, quality sleep, and stress management. Natural supplements may also support emotional resilience, mental clarity, and hormonal balance. What are common signs of mood imbalances? Low mood, irritability, fatigue, poor concentration, disrupted sleep, and feelings of stress or anxiety. Can diet influence mood? Yes. Whole foods like leafy greens, nuts, seeds, and omega-3s support brain function and emotional balance, while processed foods and excess sugar may disrupt mood regulation. How does stress impact mood? Chronic stress raises cortisol, which can disturb sleep, reduce focus, and trigger mood swings. Managing stress is essential for maintaining balance. Are supplements enough on their own? No—supplements work best alongside a balanced lifestyle that includes good nutrition, movement, sleep, and stress management. What products can help with mood support? These natural blends help nourish mind and body: Brain Elixir – with nootropic herbs & Lion’s Mane for focus, mental clarity, and stress support. Divine Woman – supports hormonal balance, energy, and emotional stability. Magic 8 – an adaptogenic mushroom blend to enhance vitality and stress resilience.
  • Fatigue vs Energy
    What is fatigue? Fatigue is persistent tiredness or low energy that affects physical and mental performance, often caused by poor sleep, stress, diet, lack of exercise, medications, or medical conditions. How can I naturally reduce fatigue? Maintaining a healthy lifestyle with balanced nutrition, exercise, stress management, and quality sleep can help. Benefits of Energy Having sustained energy is essential for overall well-being, productivity, and vitality. It supports mental clarity, focus, and motivation, while also enhancing physical performance and recovery. Adequate energy levels help manage stress, improve mood, and maintain consistent daily activity, empowering you to feel your best and make the most of every day. Products to boost energy, and support fatigue? - Hot Chocolate: Offers a gentle energy lift and mood support with natural cacao antioxidants. - Brain Elixir: Boosts mental clarity, focus, and energy to reduce brain fog and fatigue. - Matcha: Provides sustained energy and alertness while reducing mental fatigue. - Balance Greens Powder: Supports energy and vitality with nutrient-dense superfoods and antioxidants. - Replenish Protein Powder: Helps restore energy, support muscle recovery, and maintain overall vitality. Available in both Vanilla and Chocolate. Any precautions? This is generalized advise, always consult your healthcare provider before starting anything, especially if you are unsure, have existing health conditions or take medications.
  • How long do your products last?
    Every item has a best-before date printed on it, they will vary as they are organic and/or natural.
  • How should I store them?
    To extend their life, store them in a cool, dry place away from direct sunlight. Additionally, with Ask Elizabeth's products you can put them in glass jars to keep them fresher for longer.
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