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Frequently Asked Questions
General
Ask Elizabeth
Product Usage & Consumption - Collagen
Loco Love
Ere Perez
Matcha
Discover the Wild Olive - Medicinal Olive Oil
Skin & Health Concerns
Product Care & Shelf Life
1. What type of products does the shop offer?
At Ask Elizabeth, we offer a wide range of natural, organic, and vegan products specifically curated for holistic health and wellbeing. Our products are personally selected by Elizabeth to ensure quality and benefit.
2. How does shipping work?
We are proud to offer shipping services across Australia. Orders are carefully packed in recycled packaging to reduce our environmental impact. Once your order is placed, it will be processed and shipped promptly to reach you in a timely manner.
3. What is the return policy?
Change of mind returns As this is a start-up / small business, we will not be offering change of mind returns. Once you have purchased a product, you will not be able to return it (opened or otherwise). Please ensure you select the correct product before you purchase.
4. Do you offer counselling services?
Yes, I am qualified and can offer telehealth services if you would like some support.
5. Which products do you not recommend during pregnancy and breastfeeding?
The below products we recommend not to take:
• Collagen Cleanse
• Brain Elixir
You should always consult with a healthcare professional before taking any new supplements during this time, for any medical advice.High-dose supplements can be unsafe, and only certain supplements like folic acid and iodine are typically needed, with others only advised by a health professional.
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